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faq

What are the payment options?
 
Ideal, credit card and Mister Cash you can simply and securely pay at Atelier Vale Flores with Credit Card, Mr. Cash and Ideal.
 
secure payment
 
Atelier Vale Flores uses the payment provider Mollie. This payment provider operates worldwide and handles online payments securly for online shops in cooperation with banks and credit card companies.
 
iDEAL
 
If you opt for a payment by iDEAL then you will be re-directed from the checkout to the website of your own bank.
 
credit card
 
If you choose to pay via credit card, you will be from the checkout redirected to PayPal. PayPal is the vetaalprovider for credit cards. Visa, Mastercard and American Express are accepted. The credit card payments are secured by 3D Secure (Verified By Visa) and Fraud Detection Module.
 
 
Codes
 
Atelier Vale Flores sometimes uses a temporary action. is a code associated with each action. If you have a code you can enter it in the shopping cart. At the final checkout, the discount is automatically deducted.
 
 
 
When will I receive my order
 
Upon receipt of the payment will be sent your order within one business day (Mon-Fri). The orders are sent by MRW Transporte urgent. The delivery for orders within Europe is on average three days.
 
 
 
How much are the shipping costs
 
dpending on its destination. A limited list of shipping costs is publised. After you placed your order and prior to your payment the shipping costs of your country of residency will be published. We ship all over the world!
 
 
 
 
 
 
 
Can I exchange or return an item?
 
Atelier Vale Flores has developed and assembled its product range with great care. If your are not happy with the purchased item, you can return the item within 2 weeks of purchase. Please send at the time of the return an email to workshop @ vale flores with the message return + order code. The undamaged product is in the original packaging with sufficient postage to be returned.
 
 
 

Other questions

 
Ask
 
General questions about product, order or wholesale activities, please send an email to atelier@valeflores.com
 
Complaints
 
Not quite satisfied, or other complaint? Let us know, we want to solve it as soon as possible. Send a message to atelier@valeflores.com
 
Privacy
 
Atelier Vale Flores is committed to the privacy of its customers. The personal data required to place an order, will only be used for orders at Atelier Vale Flores. The information provided shall be provided in any manner to third parties.
 
 
 
How can I best wash the blankets?
 
- Hand wash COLD - not spin - no dryer - folded let dry flat - iron warm - dry cleaning possible
 
How do I maintain my leather bag?
 
We recommend the leather with a very mild neutral was poetesen, gently rub. Make sure that the wax is quite rubbed to prevent staining

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Information

Atelier Vale Flores
Quinta do Santuario - Vale Flores
2000-346 Achete - Santarem
Portugal

PT: +351 93 8886777  NL: +31 6 26352864

email: atelier@valeflores.com

BTW-nummer: PT266193757
KVK Portugal : 9996002041751